How sales rep commissions are calculated (subtotal minus discount)
· RepFlow — BigCommerce sales commission manager
A clear explanation of commission math for BigCommerce sales teams: payable base, discounts, rates, and why consistency beats clever formulas.
The formula that teams can audit
A commission line is only trustworthy if anyone can recompute it from order data. The simplest auditable model is: payable base × commission rate.
RepFlow’s payable base is subtotal minus discount. That keeps promotional discounts from inflating payouts while still rewarding the revenue the merchant actually collected on the line items.
What to decide before go-live
Per-rep rates (or tiers) should be set before a campaign or seasonal spike.
Decide whether inactive reps keep historical credit or stop receiving new assignments.
Agree when an order becomes eligible (e.g., after payment / after fulfillment) so statements match cash reality.
Common pitfalls
Mixing tax into the payable base without saying so.
Paying commission on shipping when finance expected product-only.
Recomputing old months after a rate change without versioning the period.
Where to configure this in RepFlow
In RepFlow — BigCommerce sales commission manager, set each rep’s rate in the rep directory, attribute orders, then review monthly statements (gross, paid, outstanding). Growth includes CSV export for accountants.
Marketplace listing: https://www.bigcommerce.com/apps/repflow/
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